Etail Europe 14 (past event)
22 - 24 June, 2014
Queen Elizabeth II Conference Centre, London, United Kingdom
Array
Julian Burnett
Head of IT Architecture and Business Process Unit
John Lewis
Check out the incredible speaker line-up to see who will be joining Julian.
Download The Latest AgendaDay 1
Tuesday, October 6th, 2015
12:20 John Lewis - Our Journey to Omni-Channel Retailing
John Lewis celebrates its 150th anniversary this year and over this time
has developed into the UK's leading omni-channel retailer. Julian
Burnett will share some of the challenges overcome and the approaches
taken along the way and provide insight into the success factors John
Lewis sees as critical for the future of omni-channel retailing. Julian
will highlight the crucial enabling role that new and emerging
technologies will play across retail channels, in core retail and supply
chain operations and in the underpinning technology foundations, and
discuss the importance of thinking and acting in an omni-channel way
from business and IT strategy development; through investment planning;
and the governance of large scale integrated transformation programmes,
emphasising the need for interconnnectness across all aspects of John
Lewis.