Etail Europe 14 (past event)

22 - 24 June, 2014

Queen Elizabeth II Conference Centre, London, United Kingdom

Array

Julian Burnett, Head of IT Architecture and Business Process Unit at John Lewis

Julian Burnett


Head of IT Architecture and Business Process Unit
John Lewis

Check out the incredible speaker line-up to see who will be joining Julian.

Download The Latest Agenda

Day 1

Tuesday, October 6th, 2015


12:20 John Lewis - Our Journey to Omni-Channel Retailing

John Lewis celebrates its 150th anniversary this year and over this time has developed into the UK's leading omni-channel retailer. Julian Burnett will share some of the challenges overcome and the approaches taken along the way and provide insight into the success factors John Lewis sees as critical for the future of omni-channel retailing. Julian will highlight the crucial enabling role that new and emerging technologies will play across retail channels, in core retail and supply chain operations and in the underpinning technology foundations, and discuss the importance of thinking and acting in an omni-channel way from business and IT strategy development; through investment planning; and the governance of large scale integrated transformation programmes, emphasising the need for interconnnectness across all aspects of John Lewis.