Etail Europe 14 (past event)

22 - 24 June, 2014

Queen Elizabeth II Conference Centre, London, United Kingdom

Array

Maxim Romain, General Manager, European Business at Wayfair

Maxim Romain


General Manager, European Business
Wayfair

Check out the incredible speaker line-up to see who will be joining Maxim.

Download The Latest Agenda

Day 2

Friday, November 6th, 2015


09:10 Delivery PANEL: Delivery Experience – A Key Driver For On-Line Retailers Growth

- Operations: Evaluating the models to optimise delivery
o What delivery options do you currently offer? What should we be offering?
- Determining which partners to engage with
o Couriers/services? Click & collect? Collect ? Shutl?
- Linking online with in-store through click & collect
o Discussing how to make this work practically with real time inventory levels
o How can customers be upsold when in-store?
- Improving the customer experience:
o How do you have a better impact on returns/refunds?
o How do we create a good experience behind the scenes? Customer is king
o How do you entice customer to go above free delivery?
o How do you operate in a world with a demanding customer