Etail Europe 14 (past event)

22 - 24 June, 2014

Queen Elizabeth II Conference Centre, London, United Kingdom




Rajeev Aikkara
Portfolio Manager - Channel
A proven technology delivery manager, currently focussed on delivering world class mobile solutions for who is a global leader in online fashion and beauty retailing.

My current goal is to help win the online fasion race by delivering on the mobile and social commerce side of the business. This is all about continuously working on enhancing the experience we provide to our customers across mobile and social channels, giving our customers all the 3 W's (What, Where, When) they rightly expect in the web world

Gracia Amico
Pets Pyjamas
Petspyjamas is an online marketplace of products, services, travel, content and community for pet lovers. As well as continuing to deliver excellent customer experience and innovation in this fast growing business, focus for this year will be international expansion in the US and Germany
She has a Masters Degree in Sinology and Business studies from the Leiden University in the Netherlands.

Previous jobs include Ecommerce Director for Hobbs where she launched 4 international sites and was responsible for their multi-channel strategy and international partners both on and offline.
She spent 5 years at Topman heading up their global ecommerce department. In this capacity she launched international websites in a multitude of countries and was responsible for their multi-channel strategy. In 2007 Gracia spent a year at the luxury fashion company Burberry to set up their ecommerce marketing strategy.

Gracia was part of the first wave of ecommerce start-ups back in 2000, securing venture capital investment for her own dotcom company and has been instrumental in the launch and successful sale of various other private online companies. She regularly speaks at conferences and is often part of panels in industry summits. In 2013 she was awarded a position in the top 100 Digerati and was also recognised as a key player in the industry with her presence in the top 100 Movers and Shaker ranking.

Jon Asbury
Multi Channel Director
Go Outdoors
Jon Asbury is Multichannel Director at GO Outdoors the market leading  and fastest growing Outdoor equipment and clothing retailer with over 15 years experience in eCommerce retailing and is responsible for the commercial performance, operational effectiveness and strategic development of the GO Outdoors Multichannel business. GO are one of the few retailers to have an understanding of offline customers that matches their understanding of online customers. Prior to this Jon led a team of specialists responsible for the development and trading of the Halfords Multichannel offer.
Julian Baker
Cross Channel Marketing Director
White Stuff
Ben Barnett
Phase Eight
Chief Executive Officer at Phase Eight (Fashion & Designs) Limited, driving the rapid growth of the Phase Eight brand within Europe, the Middle East and Australasia through solus stores, concessions and online.   Phase Eight is a highly successful retailer of premium clothing and accessories, private equity backed by Towerbrook Capital Partners LLP. Sales of over £140 million (and EBITDA margins in excess of 15%) are delivered through over 380 company operated locations worldwide.

Previously Investment Director at Kaupthing Singer & Friedlander and Analyst at JPMorgan Chase.

He graduated from the London Business School in 2003 & the Oxford University in 2000
Michelle Beeson
Analyst, eBusiness & Channel Strategy
Forrester Research

Michelle serves eBusiness & Channel StrategyProfessionals. Her research covers eCommerce in Europe, with a particular focusin the retail industry. Her current areas of research include EuropeaneCommerce trends and forecasting, multichannel retail, and the impact ofchanging consumer behavior on the retail industry in Europe.

Thilo Bendler
Vice President Knowledge Management
Otto Group
Thilo Bendler Vice President Knowledge Management for Otto Group. Having moved into the role in 2012, Thilo's main responsibilities include consulting of all Otto Group Companies with a focus on Marketing, Sales, Assortment and Strategy. He also oversees organisation of Know-how Exchange for the Otto Group, and development and maintenance of the DACAPOi Best Seller data base.

Thilo graduated from Göttingen University with a Diploma in Economics.
Ilan Benhaim
Co-Founder & Executive Partner
Co-founder of, Director of Strategy and Innovation, Director General of vente-privee consulting

Born in 1976 and a graduate of Rouen business school, Ilan Benhaim is the director general of vente-privee consulting. Associate co-founder of, his main mission will be to help the biggest players in French commerce to develop a digital strategy and an innovative cross-channel network, in accordance with their global strategies.

The consultancy service brings to its clients a fresh look on the maturity level of their digital strategy (business, organisation) in order to define the necessary steps for development. A team made up of approximately 15 consultants and specialists from a variety of different fields, their aim is to propose an operational accompaniment such as the monitoring and improvement of sales tools (internet website, catalogue cross-canal features, logistics etc) as well assistance in the selection of service providers which can lead to the construction of a successful site.

Ilan Benhaim joined during his last year of studies in the year 2000. Very quickly his potential was picked up on and he was considered “a small genius of computer science” by his associates. Avant-garde and passionate about new technologies, Ilan Benhaim was also the man who gave life to Jacques-Antoine Granjon´s revolutionary idea, by imagining the structure of the site and all its processes. At the beginning of the millennium, a professional and technical solution for the innovative model of vente-privee did not exist, Ilan Benhaim and the teams who began the venture had to think up and design the tools, systems and processes internally.

In 2006, he was named Director for Strategy and Innovation with the objective to standardise the savoir-faire acquired during the early years, to automate the processes and make the site secure. He therefore participates in the development of the enterprise and the transmission of skills/knowledge across 7 other European platforms as well as the site launched in the United States in partnership with American Express.

Jonathon Brown
Chief Executive Officer
M and M Direct
Jonathon is CEO of MandM Direct ( the leading online sports, fashion and outdoor outlet retailer.  MandM delivers outstanding value to over 3 million customers in the UK and internationally and lists over 200 world class brands in its portfolio.  Jonathon joined the Company in early 2012 to lead its next growth phase as it drives forward its International, Multi Channel and Own Brand strategies.

Prior to joining MandM Jonathon was Online Director for John Lewis leading the transformation of the online proposition in-store, online and on mobile, delivering a three-fold increase in online sales over 3 years and taking it to over 25% of the Retailers total sales.  Jonathon was accountable for the John Lewis online strategy, operations, marketing and merchandising in the UK and overseas.

Before John Lewis, Jonathon was Multi Channel Director for B&Q with accountability for defining and delivering the retailers’ Multi Channel strategy and change programme. A change programme that included Reserve & Collect, in-store kiosks, online range development, visualisation tools and a raft of social and marketing innovations. All helping B&Q online sales and profit more than double.  Previously, Jonathon was Head of eChannels at Aviva and Senior Marketing Manager at British Airways.
Julian Burnett
Head of IT Architecture and Business Process Unit
John Lewis
Julian joined as Head of IT Strategy & Architecture in June 2012, a new role in John Lewis focused on the development of a strategic IT planning and architecture capability to support delivery of IT for “A Retail Revolution”, John Lewis’ business growth strategy. On his move, Julian said “It is a privilege to work for John Lewis, one of the UK’s pre-eminent omni-channel retail businesses, whose success and partnership culture go hand in hand. I’m excited by the opportunities that information technology creates in retail and really look forward to helping deliver the IT that Partners and customers need”. Julian also has accountability for Business Process Architecture. Julian joined from Sainsbury’s where he was Chief Technology Officer and Head of Technology Planning. Before joining Sainsbury’s Julian had a successful career in business and IT consultancy, leading business technology practices for both CSC and Cap Gemini providing professional advice and support in the development and delivery of business transformation, IT strategy and enterprise architecture to clients across a range of market sectors.
Stuart Bye
Head of Online Sales
As Head of e-Experience for Sky, I currently manage online customer service with specific responsibility for Broadband. My previous roles at Sky, all in online sales, have ranged from delivery management to product ownership. From 2001 until I joined Sky in 2006, I was one of four Directors of a small incubator firm, creating and managing small online ventures including an online affordable original art company. Prior to 2001 I was a technical consultant following the completion of a BSc in Information Systems Management.
Ian Chambers
Chief Digital Officer
Ian heads up digital at GAME covering everything from console and PC downloadable content through to management of the online channel, app and upcoming marketplace.  Prior to GAME, Ian worked in a variety of publishing, media and digital roles at EA, Ubisoft and IGN.
Dave Elston
Head of E-Commerce
Dave Elston has extensive retail and online experience at both HMV and Clarks. At HMV, Dave launched a number of exciting online initiatives before moving to Clarks. At Clarks, Dave set up the European eCommerce Operation 2 years ago, and has launched 4 localized websites as part of that set up, driving fantastic sales growth. He has a great understanding of how to bring IT, marketing and logistics together for the benefit of the customer, and is a passionate believer in the need for local implementation of a Global vision. Clarks is the world’s leading everyday footwear brand.
Simon Chatfield
Head of eBusiness & CRM
“Following marketing and loyalty positions with TUI and British Airways in both the UK and US, Simon spent eight years with the Digital Transformation practice of Capgemini Consulting assisting travel, leisure and retail businesses to define their digital customer strategies. Following one such engagement with Heathrow Airport Holdings, Simon moved to the airport operator as Head of eBusiness & CRM to fully implement that strategy and already counts a new multichannel retail loyalty scheme, digital mapping technology and the integration of WiFi data into the single customer view amongst his accomplishments”
Alex Chruszcz
Head of Insight and Pricing
•    Alex joined Asda in 2011 to manage Insight and Pricing– responsible for research, data, analytics and pricing across the organisation. The team’s priority is the bringing together of data and information from all areas of the business to create powerful and actionable customer insights.
•    Asda is the UK’s 2nd largest retailer, with over 18million regular shoppers, online and offline, across food, clothing and general merchandise. The past few years have seen Asda successfully grow through a wide range of new online and retail propositions, supported by an increasingly rich understanding of customer needs.
•    Previously with customer insight leaders dunnhumby and emnos, Alex has worked with many leading global businesses across a range of sectors including retail, travel, financial services, utilities and telco.

Helen Colclough
Ecommerce Development Manager
River Island
Helen Colclough is currently the eCommerce Development Manager at fashion retailer River Island responsible for development across the .com and international domains as well as via River Island’s successful app channels. From career beginnings in store retail Helen has worked across the retail and technology space –including four years at management consultancy Accenture being focused on large multichannel platform implementations for many of the UK High Street’s big names -  to process improvement and operational excellence at one of the UK’s fastest growing businesses Helen has a strong technical background and is passionate about retail in all its forms.
Matthew Curry
Head of eCommerce
David Schwarz
Multichannel E-Commerce and Non Food Director
Diplômé de l’Ecole Polytechnique et des Mines de Paris, David a débuté sa carrière en tant que conseiller technique dans le Département de la Défense. En 2002, il rejoignait le groupe PPR. En 2006, il était désigné Vice-président Approvisionnement, Marchandise et Points de Vente pour Redcats à New York. De retour en France depuis 2009, David a d’abord rejoint le groupe 3 Suisses en tant que directeur de l’Approvisionnement et du e-Commerce. En septembre 2012, David rejoignait Carrefour en tant que Directeur Principal du e-Commerce et Multicanal. Dans ce poste, David est responsable de la stratégie marketing et e-commerce ainsi que de son exécution pour le groupe Carrefour.
James Davey
Director of Direct
Joules Clothing
Ryan Davies
Head of Loyalty & CRM
With 10years’ experience in CRM database, email and mobile marketing behind him, Ryanunderstands how to get the most out of customer data and message deliveryplatforms, and how data can be used to ignite creativity. Ryan was a founding member of RAPP Datain the London agency and has led award-winning projects which integrateoffline, email, mobile and social channels into connected customer experiences. Ryan loves cool new technology, butknows that unless you can use it to make the customer experience more relevant,more engaging, and easier to interact with, there is no point in it. Ryan has been client side for18 months, heading up the CRM and Loyalty functions for Mothercare and EarlyLearning Centre. Previous experiencecovers a range of industry sectors with clients includingVirgin Media, Barclaycard, Open University, Bacardi, ESPN, Skype, Best WesternHotels, LOVEFiLM, Dixons Retail and Cancer Research UK.
Gerald Dawson
Finance & Operations Director
Weird Fish
Gerald has recently become the Finance & Operations Director for Weird Fish clothing. Prior to that he was at Long Tall Sally for five years leading a multi-channel international expansion as Commercial Director, then Finance Director and finally as eCommerce Director. His formative years were spent at PwC and Amazon.
Xavier de Lecaros-Aquise
COO and Co-Founder
Girl Meets Dress
Warwick maths graduate Xavier de Lecaros-Aquise set up his first start-up straight out of University having already built up a stellar history of investment banking internships at the likes of Citigroup, HSBC, PWC, E&Y, to name a few.

Selling his startup 2 years later, he then joined a Venture Capital advisory boutique buying and selling European tech start-ups in the mobile, hardware, online retail and digital media space, soon leading the UK consumer and digital media efforts for the bank having worked with the likes of Aldebaran Robotics, Axel Springer, Brand Alley, Blyk, ..... Wonga.
Xavier then left his comfy job to go at it again, this time co-founding award winning fashion rental e-tailer

Girl Meets has made its mark internationally from day one winning numerous awards, from the Drapers ‘Best Etail Innovation’ in its first year to the Real Business magazine’s ‘Future 50’. Girl Meets Dress today hires out over 4,000 designer dresses and accessories from over 150 international designers from Marc Jacobs, to Herve Leger, sporting everything from this seasons trendy asymmetric dresses to long evening ball gowns, all at a starting price of £29 with same and next day delivery options.

He is a regular contributor to the British business and technology press (The Guardian, etc) and speaker about retail and startups (Oxford University, etc) ....... and always in search of a good squash partner.

Gina Deeble
Director of Multi-channel Planning & Commerce
Gina is responsible for directing QVC UK’s merchandising operations including the live TV broadcast, QVC Beauty, QVC Extra, QVC Style, and mobile apps.

During her twenty years at QVC, Gina has worked in merchandising and buying.  She was also responsible for leading the commercial direction, content development and customer experience on QVC's digital commerce channels, including QVC Active, the world’s first opportunity to order via a remote control from a live TV channel.
Simon Dupuy
Head of Online Marketing
Simon Dupuy is in charge of global mobile marketing for the Expedia brand. Simon joined Expedia six years ago and previously worked in the online marketing departments of Air France and Yahoo. His first role was with the brand where he was in charge of marketing for Germany and Eastern Europe. He then moved to the Expedia brand with the responsibility of building new partnerships with banks, internet portals as well as looking after display marketing in Europe
Michael Durbridge
Omni Channel Director
Mike Durbridge is the Omni Channel Director at B&Q. Mike is accountable for Online, Contact Centres and Retail Technology whilst defining the Customer Strategy of the business to become an Omni Channel Retailer. Prior to joining B&Q in March 2013, Mike spent three years leading the Retail, Online and Contact Centre channels at Vodafone UK, creating the first multichannel operation for Vodafone. Mike has had a variety of marketing, sales, commercial and operational leadership roles in telecom, financial services and mail order businesses over the course of his career and is a strong believer that the key to commercial success for modern retailing is to ensure that customers, enabled by choice and simplicity, are placed at the heart of any business.
Colby Hanks
Online Marketing Manager
Estee Lauder
Colby joined The Estée Lauder Companies in 2011 as an Online Analyst with a mission to enhance the online experience for consumers of the world's leading beauty brands across ELC's inspiring portfolio. Her philosophy for utilising online figures to drive success includes celebrating those successes as well, as one of the most effective mediums to engage decision-makers. Originally from Texas, Colby relocated to the UK in 2008 with Coremetrics, after having spent four years on the road as a Training Specialist across all Industry Verticals of the (now IBM) Digital Analytics Platform. While monitoring behavioural trends across a wide variety of audiences she discovered the power of data, converting unproven ideas into proven results. Colby's career revolves around assisting others to test and prove their instinct, but most of all to trust it.
Andy Harding
Director of eCommerce
House of Fraser
Andy Harding is the Executive Director, Multi Channel for the House of Fraser and is responsible for the UK and international, online and mobile strategy.  He has over 12 years experience in online and multi-channel retail and was the winner of the outstanding individual achievement at the Retail Systems Awards in 2013, when House of Fraser also won Best Multi Channel Retailer.
Andy’s fascination with ecommerce started at the Carphone Warehouse where he was initially responsible for the redevelopment of the first Carphone website before moving into the commercial team as Head of Ecommerce. Later part of the team that delivered the market changing ‘Free Broadband’ initiative for TalkTalk and then as Multi Channel Director at Ryman, he has established and developed a broad range of successful online businesses.

Sarah Harris
Email Marketing Co-ordinator
JD Williams
Sarah Harris is an Email Marketing and CRM professional. Sarah develops email strategies for a number of brands at multi-channel retailer JD Williams; underpinning customer segmentation strategies as well as accelerating new developments within email. Sarah completed her digital CIM qualification last year and recently presented her work on email engagement at this year’s Oracle Customer Forum.  A keen yogi, Sarah balances work life with yoga practice in her spare time and enjoys perfecting new skills.
Gabrielle Hase
Interim Head of eCommerce
LK Bennett
Gabrielle Hase is a London-based founder of Soleberry Advisory. A highly experienced and innovative entrepreneur, Gabrielle has broad operational experience in all aspects of eCommerce, mobile commerce, direct marketing strategy and strategic brand management.Since relocating from the US seven years ago, Gabrielle has worked with leading consumer brands on building their online presence and increasing market share. Prior to her relocation from the US, Gabrielle founded a leading online retailer of distinctively designed social stationery and paper products, and the brand represented artists from across the US offering unique, high quality ranges to customers from all 50 states. Before starting her own business, Gabrielle headed up Partnership Marketing for Real Simple, the most successful new US magazine launch in Time Inc.’s history. Gabrielle received her BS in Information Systems from Boston College and her MBA from The Wharton School at The University of Pennsylvania. Gabrielle works with startups as an instructor at General Assembly and a Titan for the School for Creative Startups.
David Hathiramani
Prior to starting A Suit That Fits, I graduated from Imperial College London, in Computing. I then joined my brother in starting up a recruitment company in Cambridge. I left to pursue my interest in systems and software, working in IT for a leading recruitment company and quickly graduating to becoming IT manager. In 2006, I met up with old school friend Warren and together we realised that, in combining our love of suits, passion for business, and complementary skills sets, we could reinvent the way that people think about ordering a suit. A Suit That Fits have over 30 locations nationwide whereby men and women can visit a Style Advisor to design their own bespoke, ethically-made suit, shirt or overcoat - starting from £289 for a two piece suit
Andreas Hindelang
Head of eCommerce, EEA & EEMEA
Kelly Hussey
Head of eCommerce
Beyond Retro
Currently the Head of Ecommerce for fashion retailer Beyond Retro, Kelly Hussey has been working in online content, marketing, ecommerce and editorial roles for over 13 years, working for companies like Amazon, Total Jobs Group and Rush Hair and Beauty. With a background in science and mathematics, Kelly is focused on the data side of marketing and ecommerce with a view to using analytics and reporting tools to inform content and marketing decisions.
Jamaal John
Senior Digital Design Manager
River Island
Jamaal is currently the UI / UX designer at River Island. He is responsible for the responsive transformation of the River Island website, and moving the digital team towards a mobile first design approach - bringing better multi-channel experiences to customers worldwide.

Jamaal's education in traditional print design and his in-store retail experience has given him a unique perspective on human user interactions and user centred design principals. For the last 3 years he has been specialising in eCommerce UX, digital retail and mobile entertainment.

Paul Kendrick
Marketing Director
JD Williams
N Brown Group, is a leading internet and catalogue home shopping company.  With over 140 years of experience in the distance shopping market.  It has a number of retail brands including Simply Be , Jacamo, JD Williams, Marisota, Figleaves and High and Mighty, providing a range of fashion, footwear and lingerie products for customers regardless of size.  In addition it provides homewares and financial services, including flexible credit plans.  With sales of £785m and profits of £95m, the business has grown significantly by developing its online proposition (55% of total sales) and has recently launched stores to compliment its multi channel proposition, along with International operations.

Paul Kendrick joined N Brown Group in 2008, initially as Group Development Director, where he developed the International strategy, launching Simply Be in both Germany and the USA.  He also took this catalogue and internet brand onto the High Street with the development of a store concept and led the groups acquisition of Figleaves and High and Mighty.  Since 2011, Paul has been Marketing Director,  setting the customer/brand strategy, and leading e-business development, creative and publishing, advertising, customer retention and data analytics functions.  Prior to N Brown Group, Paul spent most of his career in the travel industry, both at Thomson Travel and The Co-operative Group in marketing, e-commerce, strategic and business development roles.
Kelly Kowal
Digital Marketing Director
Kelly Kowal, Digital Marketing Director at, has a strong background in internet marketing and ecommerce, with her experience spanning over 12 years. She joined in Nov 2010 to build and run all digital marketing initiatives including customer acquisition, customer retention and customer engagement . Within her role, she is also leading the International Growth and development strategy overseeing international expansion and localization. Previously to her role at farfetch, Kowal was the Director of Marketing and Editorial at Cocosa where she focused on new member acquisition and brand awareness through a combination of digital and offline marketing approaches. As part of her role, customer management and engagement were also a key focus with social media playing a big role in maintaining and building customer relationships. She also oversaw all website management including the design and tone of the website and user journey.
Nish Kukadia
Nish co-founded at the age of 25 with his brother Sach in 2007. is the UK’s leading flash sales business for Fashion, Accessories and Lifestyle brands, hosting online sales for over 650 designer to an audience of over 3 million registered UK members. The company grew 65% in 2013, with mobile and tablet devices accounting for 25% and 30% respectively of all sales. In December 2013 the company was announced as one of the ‘Future Fifty’ most exciting, fast-growth digital businesses in the UK, as voted by Downing Street and TechCityUK.

Nish was appointed as CEO in 2010 and has been responsible for setting company strategy, hiring all key staff and raising 3 rounds of institutional funding. For the first five years he also designed the operating and UX infrastructure of the site, negotiated all contracts for fulfillment, technology and key marketing partnerships. Prior to, Nish was an Advertising Planner at MEC Global, WPP Group, where he managed brand and direct response campaigns for clients including Sony Ericsson, Visa, Direct Line Insurance, Xerox and Singapore Airlines.

Nish received his undergraduate degree in Management & Marketing from UMIST Management School, Manchester University, and has studied Finance at London Business School. In his spare time, Nish is a mentor to start-ups at SeedCamp and advises Liberty Lodge, a therapeutic care home in Suffolk for children with severe emotional and behavioural difficulties.

Neil Landon
Neil Landon joined in September 2011.  is Europe’s largest online beauty & cosmetics retailer.  Mr. Landon is an experienced executive responsible for IT strategy and direction.  He is passionate about web development and the best use of technology to drive performance and achieve business goals. Currently providing technical leadership through a high growth & fast paced e-commerce environment
Nick Lansley
Head of Open Innovation
I am Head of Open Innovation at Tesco Labs. My job is to bring together great ideas, products and services from external organisations - concentrating on startups and SMEs but not forgetting the large companies and corporates! I then take this pool of wisdom and find product owners and managers throughout Tesco that would benefit from this endeavour.
Lyndon Lee
Former Enterprise Architect
Lyndon is a Principal Management Consultant at PA Consulting, primarily on Advisory and Enterprise Architecture where he leads business design,  techno-business transformation, and research projects for companies and organizations from all over the world.

He has previously worked at Citibank, Cathay Pacific, BT, Tesco, and other tech companies; and has extensive experience in innovation in areas such as Mobile, Payments, Security, and Multichannel Personalization.
Iain MacDonald
Multi-channel Marketing Director
Crew Clothing Company
Glen Richardson
Glen Richardson is the CMO at Fruugo; a global marketplace operating in 23 countries. Glen has spent 14 years in the industry and has founded various ventures including a rewards company that he sold in 2009. He is a thought leader in eCommerce and has written for publications such as Internet Retailing and .net Magazine. He has spoken at events such as TFM&A, eCommerce Expo and recently chaired the Insight Conference at Marketing Week Live. Glen is listed on as “one of the top 20 eCommerce professionals you should follow on twitter” (alongside execs from ASOS, Tesco, Amazon and Shopify). is a global online marketplace for retailers and for shoppers. Operating in 23 countries across the globe in the shopper's languages, currencies and major payment methods, shoppers in any country can buy cross border from multiple retailers (even from multiple countries) all in one transaction. Fruugo enables retailers to sell internationally and be paid in their local currency. It feels local but it's truly global.

Adrian Maguire
General Manager, Web Analytics
Adrian is the General Manager for Online Analytics for TUI UK Ltd, the largest overseas holiday operator in the UK. Adrian joined TUI in 2005 after graduating from Loughborough University with a degree in International Business Studies. With a background in online data analysis since joining TUI, Adrian currently leads the online analytics team looking after the tagging, configuration and analysis for the and websites.
Sean McKee
Head of E-Commerce and Customer Services
Sean McKee is an experienced retailer who joined Schuh in 1996 and progressed through a range of retail roles including store, regional and divisional management. 

A long-time advocate of integrating the bricks and clicks in the pursuit of an optimum, single customer experience, he took up his current role in 2010 and restructured the Ecommerce department to make it better suited to the demands of growth at a thriving multi-channel retailer. 

A regular contributor at ecommerce events in the UK and beyond, he is passionate about delivering choice and convenience to an increasingly sophisticated and demanding customer.

Jan Mehmet
Global Ecommerce Director
Jack Wills
Jan has spent the last 18 years in retail & ecommerce, launching businesses, developing International Markets and creating growth strategies in the Music and Fashion Apparel / Footwear sectors. Operating in both the niche and high Street, his entrepreneurial and engaging approach saw him set up his first retail outlet in Covent garden in 1994, followed by a chain of concession stores within the life style retailer, Urban Outfitters, before joining them and going on to run their multi language European ecommerce business where he was responsible for Ecommerce, Digital Creative, Social, Digital Marketing, Direct mail, Pr, Production and Operations. Following UO, he joined the footwear brand Fitflop as their Global Ecommerce Director where he oversaw Ecommerce, Digital Strategy, Social, Digital Marketing, Operations and fulfilment. His remit was that of globalising the online channel, opening up 28 countries initially and continuing to expand its International online portfolio. Now he is Global eCommerce Director for Jack Wills
Nicola Millard
Customer Experience Futurologist
Dr Nicola Millard is a customer experience futurologist with BT.  Despite working for a technology company, Nicola isn't actually a technologist and combines psychology with trends research to try and anticipate what might be lying around the corner for both customers and organisations (sadly, her crystal ball is currently broken).
Nicola has now worked for BT for 23 years. She has done a number of jobs around the BT business, including user interface design, customer service and business consulting. She was involved with a number of BT "firsts" including the first application of intelligent systems into BT's call centres and BT's initial experimentation with home working.
Nicola got her PhD from Lancaster University in 2005, published her first book in 2009 and now spends most of her time doing research, writing blogs, articles and white papers. Last year she was named by ICMI as one of the top 10 most influential customer service Tweeters in the world. Nicola has also appeared on both the BBC (Radio and TV) and Channel 4 in the UK, as well as Sky News in Australia and Radio Dubai. She has done a TED talk about why people accept or reject technologies and is also a judge on a number of award panels, including the Institute of Customer Service awards.
When she’s not doing all that, Nicola travels around the world presenting at conferences and running workshops with an assortment of organisations including banks, travel companies and retailers, to name but a few.
Violaine Muras
Head of Digital Commerce
Avenue 32
Violaine Muras is head of Digital Commerce at luxury fashion e-tailer, Avenue 32, with a role encompassing visual merchandising, digital marketing and web development. Prior to this, Violaine spent two years at Conde Nast UK before joining the newly created e-commerce team at Burberry Ltd in 2008. She now has more than 6 years’ experience delivering transactional websites for luxury fashion brands.
Mitra Naeimi
Sr Director, Internet Marketing
Meet Mitra Naeimi. As the Senior Director, Internet Marketing at Shutterfly Inc., Mitra leads the social media and search engine optimization initiatives for the Shutterfly family of brands including Shutterfly, Tiny Prints, Wedding Paper Divas, Treat, and Borrow Lenses
Martin Newman
Chief Executive Officer Founder
Listed on Retail Week’s top 50 etail Power List for the last 4 years, Martin is one of the most influential players in online and multi channel retailing, and judges the PayPal etail awards in the UK, and the online retail awards of Australia and chairs numerous events including Retail Week’s eCommerce summit.

He is also globally renowned as a thought leader in eCommerce and multi channel retail, and he delivers keynotes and best practice presentations around the World as well as being a regular contributor to various industry titles including Retail Week, Power Retail and Drapers.

With over 25 years of multi channel experience, Martin has had responsibility for the P&L and delivering solid growth and profitability for a number of high profile brands and he has owned direct mail, eCommerce, kiosks/instore ordering and call centre channels for a number of brands including Harrods, Burberry, Intersport and Ted Baker.

He has had hands on responsibility for the full value chain of eCommerce and multi channel from the technology to marketing and from day – to –day trading to supply chain and logistics.

He has also held various Interim Director of eCommerce roles for brands including Thomas Pink, Ben Sherman and Pentland Brands (Speedo, Kickers).

Now as CEO of Practicology, a leading global strategic eCommerce and multi channel consulting practice, within 4 years of trading, he has grown the business to have 25 full time employees, a profitable 7-figure turnover, a global footprint with offices in London and Australia, as well as clients in the US and EU, he has a list of household name clients including House of Fraser, Ted Baker, adidas, Nike, Co-op, Thomas Pink, National Geographic, Kathmandu and Wilkinson.

Martin is also on the advisory board of Wiggle and Breast Cancer Care and is a non executive director of Conviviality Retail PLC.

Justin Opie
Managing Director
With over 20 years’ experience launching and developing IT, digital marketing, retail and e commerce media, including brands such as Adtech and E Commerce Expo, Justin has developed a deep understanding of these communities, and offers a broad perspective of what makes these fast moving markets tick. Now Justin is exclusively focussed on leading IMRG’s next phase of development, ensuring IMRG is well positioned to serve the e-retail community by collecting and analysing valuable market data from the membership, supporting retailers through policy work and facilitating professional development across the industry through events, reports and other media.
Dan O'Sullivan
Ecommerce Manager
Robin Phillips
Director, eCommerce

Robin Philips is responsible for driving the growth and development ofthe Waitrose online proposition through He leads a team of over100 at head office comprising digital, marketing, trading, operational, data,change, finance and systems experts, who support a wider Business team of over3,000 fulfilling online shopping through c.150 branches and a dedicated dotcomstore.

Fred Prego
Insight and Reward Director
Bringing 17 years of experience from insight and marketing roles at Kimberly-Clark & British Airways (where he oversaw the launch of Avios), Fred Prego joined GAME in April 2013.  As Insight and Reward director, Fred and his team are at the forefront  of using data, loyalty and CRM to ensure GAME stays true to its promise of delivering for UK gamers and drives business success in the recently re-energised video gaming industry.
Joel Rendle
Head of Multichannel Retail
Joel Rendle is the Head of Multichannel for Bettys, a premium producer of delicious chocolate, coffee, tea and cakes. Joel has over 18 years' experience in 'etail', delivering and managing successful bluechip ecommerce businesses. With significant experience on both client and agency-side, driving technology and commercial teams, Joel has been there, done that, and still has the scars to show for it.
Steve Wind-Mozley
SVP eCommerce
BBC Worldwide
Steve Wind-Mozley is passionate about exploring the 5 ‘C’s (commerce, customer, content, context and conversion) within the e-Commerce arena. Steve has held a variety of Online jobs including 7 years in FMCG, launching Marks & Spencer’s online business, pioneering its digital marketing activities, leading Lloyds TSB’s Internet Banking digital marketing, running a web analytics agency and being Game Group plc’s e-Commerce Director have only added to this passion. Steve is currently Senior VicePresident, e-Commerce for BBC Worldwide, the commercial arm of the BBC, where his focus is to develop  direct to consumer relationships, thereby deepening fan engagement and closing the customer insight loop.
Matthew Ridout
Head Of Seo
Matt Ridout has 9 years’ experience working in online marketing and specialises in Search Engine Optimisation. He joined Farfetch in July 2012 as the Head of SEO for online retailer Farfetch where he has built an in-house team responsible for the global organic search growth of the business. He is focused on international expansion and optimization through multiple search engines in local markets around the world. As part of his role, he’s defined internal SEO processes within the business and heads up content marketing strategies, blogger outreach techniques and manages the Google+ social platform. Prior to Farfetch Matt worked as a Digital Account Director for LBi (formally bigmouthmedia) where he was responsible for the digital growth in multiple channels of key blue chip accounts in the retail, finance and travel verticals.
Lynn Ritson
Brand Communication Director
Karen Millen
Mark Robinson
Customer Delivery Operations Director
John Lewis
Mark Robinson, Director, Customer Delivery Operations, has spent 20 years working within the supply chain functions of various manufacturing, wholesale and retail businesses, the last 9 of which have been spent with the John Lewis Partnership.

Mark's time with the Partnership has been spent leading various supply chain functions with current responsibilities including strategic development of the customer delivery proposition alongside operational responsibilities for the 1 Man & 2 Man customer delivery networks and the reverse logistics operations.

Maxim Romain
General Manager, European Business
Maxim Romain (French): current GM for Wayfair Europe, Maxim was previously their head of European Operations for 3 years. Before joining Wayfair, Maxim worked 8 years in Asia for leading Sports Retailer Decathlon in various operations management functions.  Maxim owns a Master degree in engineering at Ecole Centrale and a MBA at INSEAD
Jon Rudoe
Director of Online
Jon joined Sainsbury’s in July 2011 as Director of Online, leading the Grocery and Non-Food Online businesses. In March 2013 he also took on responsibility for Digital – Sainsbury’s omnichannel strategy, building the Digital/User Experience team, Mobile Scan & Go, and leading the Digital Entertainments businesses. In March 2014 he was appointed to the Operating Board as Digital and Technology Director, combining his digital responsibilities with leadership of the IT function, reinforcing Sainsbury’s commitment to its digital future. Jon joined Sainsbury’s from Ocado where as Head of Retail he led marketing, user experience, trading, own brand and supply chain. Previously, Jon was a management consultant (Bain & Company) and worked in venture capital. Jon has an MBA with High Distinction (Baker Scholar) from the Harvard Business School.
Alexander Sandover
Commercial Marketing Manager
Alexander, originally from a creative background has over a decade of Web builds, Digital Marketing and Online Retail experience. Currently working with Twinings, the 307 year old British premium tea company, to explode their online retail multi channel business. This includes a project to harmonise Twinings online around the globe, by developing a new digital/ e-commerce platform to help individual marketing teams locally market and sell online.
Neil Sansom
eCommerce Director
Moss Bros Group Plc
Neil Sansom is currently Ecommerce Director for Moss Bros, prior to this he was Marketing Director for 3 years at M & M Direct where he led the online Sales growth. Previously Neil worked with the world’s second largest e-tailer, Otto Group, where, as Business Development Director, he launched the innovative fashion brand, Wider experience includes marketing and commercial experience at Kingfisher, Freeserve and Shop Direct. Neil was also responsible for Comet’s first e-commerce website and for building a multi-channel strategy for Shell International.
Kate Simon
Group Marketing Director
blinkbox by Tesco
As Group Marketing Director for blinkbox Kate is responsible for marketing strategy across blinkbox Movies and TV, blinkbox Books and blinkbox Music. This includes customer acquisition, CRM, partner marketing, PR, customer care, customer insight & analysis and the technology to support across all functions. Kate is also tasked with driving growth of active Tesco customers at scale through various touch points including stores, colleagues, data, multichannel assets and platforms, products and services and the migration from physical to digital products and services. Kate is also responsible for leading the application of customer insight across the business and helping to ensure that the customer sits ‘at the heart’ of business decisions on going. Kate joined blinkbox in December 2011 from Home Retail Group where she headed up Multi-channel for Argos. Kate has over 17 years of marketing, digital & CRM experience across a variety of market sectors on both agency & client-side. The last 10 years of Kate’s career has been focused on helping businesses become ‘customer-centric’, most notably helping lead the business transformation at Dixons and prior to that at Global Media
Jack Smith
Group Digital Director
New Look
Jack Smith joined New Look in March 2014 as Group Digital Director where he has responsibility for the development of the business across all digitally enabled channels.

Prior to New Look, Jack was the Head of the Retail Technology Practice at Deloitte and lead the Design practice at Digital Digital.  His clients were many of the Europe's most high profile and recognised multi-channel retailers with his work focused on complex transformation programmes.
Kate Smyth
E-Commerce Director
The Dune Group
Kate has over 17 years’ experience in online and ecommerce and combines her 2 greatest loves – ecommerce and great shoes as Ecom Director for the Dune Group. Previously Kate was the Ecommerce Director at LK Bennett, and has held ecommerce management roles in retail, climate change, financial news, education and online banking.
Tim Stacey
On Line and Business Development Director
DFS Furniture
Tim Stacey is the On Line and Business Development Director for DFS Furniture based in Yorkshire. Tim joined DFS in July 2011 in this newly created role to drive the growth agenda for the business under new private equity ownership.

This includes the transformational opportunity to become a truly multi channel business, the development of new and exclusive brands, expansion into new categories and also new territories. Tim reports to the CEO, Ian Filby.

Tim was formerly at Boots, part of Alliance Boots, for over 12 years in a number of roles including Commercial Finance Director, and more latterly four years as Multi Channel Director where he led the re-platforming of, the launch of order and collect to over 2,500 stores and the creation of the UK's leading independent healthcare website
Joel Stevenson
VP of Financial Planning and Analysis
As Managing Director of, Joel Stevenson is responsible for the growth and profitability of the site which offers a market leading selection of everything for the home to suit all styles and budgets.

Joel joined Wayfair in 2009, based in Boston, United States, where he was responsible for’s Home Improvement division which more than doubled under his leadership, generating annual revenues of over $100 million USD. Prior to joining Wayfair Joel held a variety of sales, marketing and consulting roles in the technology industry.

Joel has an MBA from the Yale School of Management, a B.S. in Business Administration from the University of Illinois and studied Chinese at Harvard-Beijing Academy.
Rory Sutherland
Executive Creative Director
Ogilvy & Mather
Born in Usk, Monmouthshire in 1965, Rory read Classics at Christ’s College, Cambridge, before joining Ogilvy as a Graduate Trainee in 1988. After 18 months spent as the world’s worst account handler (as a desperate remedial measure he was once booked onto a time management course, but got the date wrong) Rory became a copywriter in June 1990.

He has worked on Amex, BT, Compaq, Microsoft, IBM, BUPA, easyJet, Unilever, winning a few awards along the way. He was appointed Creative Director of OgilvyOne in 1997 and ECD in 1998. In 2005 he was appointed Vice Chairman on the Ogilvy Group in the UK in recognition of his improved timekeeping.

By an amazing stroke of luck (his brother is an academic) Rory first used the Internet in 1987. Hence he had the advantage in 1994 of knowing what it was and what it might do a few years ahead of many colleagues. Most people would have combined this knowledge of marketing and technology to make a fortune; not Rory. Instead he became the first Briton to have his credit card details stolen online, thereby losing £22.45.

In his spare time, Rory collects self-aggrandising job titles. He was President of the Direct Jury at Cannes in 2007, and was elected President of the Institute of Practitioners in Advertising in 2009 for two years.  Rory is also a visiting professor of Warwick University and was recently (2012) awarded an honorary doctorate (D. Litt) by Brunel University, he is also the Technology Correspondent of the Spectator, the world’s oldest English language magazine. You can visit his blog at

Rory is married with twin daughters of 12 (Hetty and Millie) and lives in the former home of Napoleon III in Brasted in Kent. Unfortunately in the attic.

Shivani Tejuja
Digital Operating Adviser
Apax Partners
SHIVANI TEJUJA is a leading eCommerce and multichannel expert, specialising in enhancing the customer experience across platforms. A graduate of London Business School and the University of Pennsylvania, her impressive career includes senior management roles and directorships at a host of major brands in the US and Europe, including Microsoft, Starbucks, Amazon, Expedia and – Expedia’s joint venture with the French national train operator.

Most recently, she was Multichannel Director of New Look, strategising this dynamic fast-fashion brand's customer experience and growing their digital business over 50% year-over-year.  And today, Shivani serves as an digital advisor in the retail sector.
Natalie Thng
Head of E-Commerce
Temperley London
Natalie Thng is currently Senior Vice President - Digital & CRM at Temperley London. Prior to Temperley, Natalie was at premium high street retailer Reiss as part of the Brand & E-commerce team. Natalie joined Temperley at the end of 2011 to launch the digital strategy and last year relaunched the responsive She is now continuing to grow the digital channel as well as establishing a multi-channel, social & CRM strategy for the business.
Rob Tucker
Head of Digital Media
Rob Tucker leads QVC UK's digital media department, and the teams responsible for the customer experience across all online channels.

Contributing to QVCs continued growth in the Ecommerce space since 2005, Rob has been responsible for directing creative and optimising user experience across the digital platforms
Jonathan Wall
Director of eCommerce
Shop Direct Group Ltd
Jonathan Wall began his E-Commerce career at when in September 1999 the decision was taken to transform the IT Catalogue Mail Order business into  As Marketing Director Jonathan and his team was instrumental to the success of Dabs online and helped Dabs become one of the UK’s first and most successful pure-play online retailers.

In 2006 was sold to BT Retail and as Marketing Director Jonathan helped with the integration of Dabs into BT and the transition of the BT Shop onto Dabs’ E-Commerce platform.
Jonathan left Dabs in September 2008 to become CEO at, one of the UK’s leading online florists. With its 900 member florists across the UK offering same day delivery of flowers and gifts, Flowersdirect are on their way to being established as a strong challenger to the established hierarchy in the Floral sector and since joining Jonathan has overseen a business transformation that has included a new business and E-Commerce system and the overhaul of the product offering.

In April 2010 Jonathan took on the role of Group E-Commerce Director of Shop Direct Group the UK’s leading Home Shopping business. With control of the commercial performance on the group’s websites,  Jonathan’s expertise is being used to drive new visitors to the sites which include brands such as Littlewoods, Very and new brands including isme. Jonathan’s remit also includes the optimisation of these sites and improving conversion rates and visitor journeys.
Chad Westleigh
Lead Manager, Digital Marketing & Analytics
Alex and Ani
Chad Westleigh is the Manager and Lead for Digital Marketing and Analytics for Alex and Ani’s domestic and global business. As part of Chad’s role, he is responsible for all digital based marketing initiatives, ecommerce performance and utilisation of marketing measurement and insight tools to continuously monitor, analyse and optimise their digital presence for increased performance.

With a degree in Entrepreneurship and Marketing coupled with a background in ecommerce, social media marketing and web based analytics, Chad has helped Alex and Ani achieve milestones and accolades such as being named on Internet Retailers Top 500 list as well as ranking #83 on the IR Social 500 list and #12 in the 2013 L2 digital rankings for watch and jewellery brands. He also helped Alex and Ani become the first U.S. brand to roll out Bluetooth Low Energy Beacons across every retail location.
Paul Wright
Head of eCommerce
Fat Face
Paul Wright is a senior e-commerce and multichannel professional with a proven track record of driving profitable growth through leading commercial trading teams and driving change to deliver exceptional customer experiences. As part of these, Paul & Fat Face conduct conversations with customers and research daily to understand how shopping habits are changing.
Barry Wyse
Vice President of Digital
Alex and Alexa

Barry is a Multichannel / eCommerce / Online RetailLeader with a combination of commercial skills, marketing insight,international and product management experience that makes him unique amongsthis peers. He currently works at AlexandAlexa and is responsible for thecreation and delivery of the company digital strategy. AlexandAlexa sells over250 of the best kid's brands to customers around the world. In the past he hasworked for The White Company, eCommera and Burton

Franck Zayan
President of eCommerce
Conde Nast
Entrepreneur and expert in retail, e-commerce and technology, Franck has contributed to build international e-commerce players.

Franck has been a regular speaker on subjects related to retail & omni-channel, Digital Commerce and entrepreneurship. He has been mentoring entrepreneurs for many years and was a sponsor of eBusiness Masters's Degrees in major French Business schools.

Early-confirmed speakers:

Niklas Adalberth
Deputy CEO and Board Member
Niklas Adalberth is a co-founder and deputy CEO of Klarna. Born the same year as CEO Sebastian Siemiatkowski, Niklas has a master’s degree in international business from the Stockholm School of Economics, where he founded Klarna together with his two co-founders. He also has entrepreneurial experience within the IT sector. Niklas being a childhood friend of Sebastian, Klarna is not the first adventure they have embarked on together. Before founding Klarna they traveled around the world without flying and after 143 days on the road under harsh conditions they were confident that their companionship could survive everything.
Chris Addis
Chris Addis leads go-to-market efforts in EMEA for SOASTA— the leader in web and mobile performance optimization solutions   In his role, Chris provides expertise to leaders of the world’s top digital brands on business goal alignment with web and mobile performance optimization strategies to deliver high quality customer experiences.  He is a subject matter expert in enabling firms to understand how their customer's end user experience impacts key performance indicators such as registrations, conversions and sales.  Chris has over 20 years experience leading enterprise go-to-market efforts with an emphasis on e-commerce. Prior to joining SOASTA, Chris held leadership roles at Rightscale, Gomez, S1, SAP and IBM.
Wolf Allisat
SVP International
Wolf Allisat is a digital executive with a strong history of success growing companies through key phases in their evolutions from industry pioneers to becoming the global standard in their industries. Allisat most recently served as TagMan’s Global Chief Revenue Officer. Before that, Allisat served as Executive Vice President for international markets at ComScore overseeing their international expansion strategy in the European, Middle East, Africa and Asia-Pacific regions and as Vice President & General Manager, EMEA at Omniture (acquired by Adobe Systems.) During his six-year tenure there, Allisat oversaw the European expansion of Omniture’s web analytics platform from the ground up as the first international employee, growing the European business to more than 1,100 customers and 200 employees. A frequent speaker at industry conferences, Allisat holds a Masters Degree in Business Administration from the University of Saarland, Germany.
Tim Benhart
Director of Implementation Services
As a senior leader of Customer Success, Tim leads the professional services, support and training teams for the Ensighten platform. He oversees companywide delivery for the Ensighten Tag Management System, Mobile Application solution, Privacy and Activate technologies. Tim is also responsible for the development of the company's growing strategic service offerings around best practices in the Digital Marketing space around TMS, Analytics, Optimization. Tim has been an innovative leader and driver of growth of client services programs at Stratigent, Unica and IBM and now Ensighten. Tim began his career as a consultant handling web analytics implementations and strategic digital marketing projects in around the globe. Tim has led ground-breaking product marketing and strategic leadership engagements with Fortune 500 companies as well as entrepreneurial initiatives across North America, EMEA & Asia.
David Bowen
Product Manager, eCommerce
David is an architect for e-commerce solutions. Currently at EPiServer David is product manager for all e-commerce products. He has been active in the e-commerce industry since 1999, working as a solution architect at system implementers, guiding over 50 solutions for mid-size and enterprise businesses. Based on experience with multi-million dollar global e-commerce solutions he uses commercial and technology knowledge to perform project scope and review architecture. David frequently speaks and writes on industry trends and is based in London UK.
Brian Brady
Head of EMEA Account Management
Brian Brady is Head of EMEA Account Management at AdRoll.  Prior to AdRoll, Brian was at Google for over 5 years prior to where he worked in a variety of account management and leadership roles across display, mobile and agency. An online advertising product expert, Brian plays guitar in a metal band in his spare time.

Brian has a Bachelor's Degree in Law (BCL) from University College Cork and a Masters In Management from the Smurfit Graduate Business School, University College Dublin.

Jamie Brighton
Strategic Marketing EMEA, Marketing Cloud
Jamie has worked in digital marketing for 13 years, 7 of those with Adobe getting passionate about digital marketing optimisation with clients ¬ helping them to get return on investment from behavioural targeting and cross-channel analytics programmes. He covered South East Asia for Adobe for 2 years, where he experienced first hand the mCommerce revolution among Vietnamese farmers and the 150% mobile phone penetration rate in Singapore
Don Bush
VP, Marketing
In his role as VP of Marketing Don works with online retailers, industry analysts, consultants, law enforcement and trade associations to determine best practices, trends in the market place and the latest threats to ecommerce businesses. Don has been a regular speaker on fraud topics at several industry events in the U.S. and Europe including: Merchant Risk Council,,, MasterCard Academy of Risk, eTail and Internet Retailing conferences.
Anthony Citrano
VP of Marketing and Communications
Personal Factoids

•             Once saved a friend from a speeding locomotive
•             Is synesthetic (even without drugs)
•             Had broadband, GPS, and MP3s in his car in 2001

Mr. Citrano has more than two decades of experience in information technology, communications, and public policy. In 1993 - while a student at the University of Maine - he published The Virtual Journal, the world’s first web magazine. From 1994-1997 he served as chief technology advisor to Maine Governor Angus King, helping Maine set an early example of how online technology can improve government, and it became the first state to bring public services to the web.

In 1998, Citrano founded, the company that invented dynamic customer acquisition. He was its CEO until successfully effectuating its acquisition by R3Media in 2000, where he became R3Media's chief communications officer through 2001.

In 2001, Citrano co-founded fama PR, helping grow it into one of the nation's top boutique PR firms. Over the next five years, he led or supported marketing & communications programs for technology companies in a variety of fields from consumer software to wireless semiconductors to quantum cryptography.

Along the way, Citrano helped start Pop!Tech, the world's preeminent conference about the intersection of technology and culture. For more than a decade, he served Pop!Tech in various roles, including three years as conference chair.

Citrano joined EdgeCast in 2007 when it was still in "stealth mode" and helped launch the company as a new challenger in the content delivery and site acceleration business. Over the next six years, he built and managed the company's marketing and communications organization, establishing the company as the top contender in an increasingly crowded market. In 2013, Verizon acquired EdgeCast and Citrano became chief evangelist of Verizon EdgeCast.

Citrano has consulted for dozens of corporations, government agencies, elected officials, and non-profits on issues ranging from media strategy to drug policy and is a frequent commentator on American culture; regularly contributing to media including The Huffington Post, Boing Boing, and Money.

As a photographer, Citrano has hundreds of publishing credits that range from major newsweeklies such as TIME to niche fashion magazines such as Iconia and Dazed.
Living in the Venice district of Los Angeles, Citrano keeps his finger on the pulse of up and coming trends and can sometimes be found wandering between art galleries in search of new pop surrealism.

Graham Cooke
Managing Director and Founder
In 2010, Graham Cooke and three other ambitious Googlers flew the nest and formed a new breed of data intelligence company. Qubit's mission is to help businesses get closer to their customers by discovering behavioural insights in visitor data and delivering personalised content to improve the online experience.

In three years, Qubit has grown from four to over 100 people, and features a hearty mix of data scientists, artificial intelligence engineers and visionary analysts. The secret to their rapid growth lies in Graham's instinctive ability to embrace the latest technological breakthroughs, taking advantage of the cloud and advances in big data processing power. He honed these skills whilst working as Google's Global Leader on their ecommerce effectiveness strategy and also whilst driving Google’s internal strategy to develop an ecosystem to improve websites.

Graham has always been wired into interesting technology and cut his teeth whilst creating a new on-demand TV box in his pre-Google days. No stranger to the lime light, Graham has appeared numerous times for Google and Qubit on the FT, BBC, CNN, ITV and at regularly inspires crowds at ecommerce events.

Claire Devonport
General Manager
As Managing Director of Claire is responsible for driving the strategy and growth of the online, mobile and in-store offerings for the site, which boasts over seven million registered members. Claire joined in January 2014 from eLearning start-up FutureLearn, where she acted as Commercial, Marketing and International Director for the organisation’s global launch. During her 20 year professional career, Claire has held a number of leadership roles including Chief Commercial Officer at Bigpoint, Chief of Staff at Skype and Head of Strategy for RTL Group, Europe’s largest broadcasting company. Prior to entering the world of corporate management, Claire worked as investment banker for Goldman Sachs and J.P. Morgan.
Enrique Duvos
Director, Product Marketing & Enablement
Enrique Duvos is a 17 year professional in the IT/Software industry, having joined Akamai in 2014 with strong expertise in Web and Mobile content creation and delivery. Prior to joining Akamai, Enrique managed several Global teams at Adobe Systems, helping customers design and develop the most advanced and unique web experiences across devices.

Most recently, Enrique serves as the Director of Product Marketing and Enablement for Akamai's Europe, Middle East and Africa division where he has responsibility for driving Akamai's Web Experience product strategy across EMEA. Enrique holds a degree in Computer Science from the University of Southern Maine, a Masters in Computer Science from Boston University, and a PMD from IESE Business School in Madrid.
Oliver Eckel
Oliver Eckel’s 20 years of top-level experience in the information technology sector has allowed him to bring a whole new level of security to the industry. After working in numerous organizations, holding CSO and head of security & audit positions, he saw the incredible need for expert security services, and in 2011, founded Cognosec GmbH.
His passionate vision for a world of safety and security as well as his determination to spark change is truly inspiring. At Cognosec, Oliver aspires to deliver the best and most secure services and solutions to the masses, keeping the ever-rising threat of cyber-crime at bay.

Eric Feinberg
Senior Director, Product Strategy
Answers Cloud Services
Eric works with product, delivery, sales and marketing teams to ensure Answers Cloud Services brings innovation and operational excellence to its offerings. Since joining ForeSee in 2004, he has contributed to the organization’s strategic growth, particularly providing leadership around mobile solutions. Eric is an elected board member of the Digital Analytics Association (DAA) and an adjunct professor of mobile marketing at the University of California, Irvine Extension. Previously, he worked as a web analyst, multichannel strategy consultant, usability specialist and focus group moderator. Eric is a graduate of the University of Michigan.
Andrew Gilboy
Romulus Grigoras
Former professor of computer science at ENSEEIHT - INP Toulouse, Romulus is also a well-recognized researcher in web and multimedia technologies at the Institute for Research in Computer Science.

He created Devatics in 2010, with two associates in order to commercialize the fruit of their research in the form of a SecondSkin ™ technology. This solution, based on an artificial intelligence, is a behavioral real-time marketing and cross-channel tool. It aims to optimize the conversion of e-commerce sites by personalizing the customer’s experience/journey. Today, Romulus, who is also Devatics CEO, works alongside his R & D team, on the ongoing development of new optimization and real-time personalization features to keep on driving conversions on e-commerce sites.
Simon Harrow
Digital Investor, Haatch and CEO, Elevaate
Formally the COO of Kiddicare and part of the Morrison’s Multi-Channel team, Simon is now the CEO of Elevaate - a retail technology startup, and an investor at Haatch, a digital investment & business incubator working across the UK and the US. Recognised in both the 2011 and 2012 Multi Channel Movers and Shakers report, as well as ranking 42nd on the 2013 Retail Week Etail Power List. Simon is also active within a number of industries groups, having sat on global, European and UK advisory boards for a number of companies.
Alex Henry
EMEA Director of Client Solutions
Darren Johnson
Head of Sales
Darren comes to BloomReach with over 13 years of sales leadership experience in Digital Marketing and eCommerce with a history of delivering exceptional sales growth. Prior to joining the team at BloomReach, Darren (also known as DJ) was Vice President of Sales at Adobe where he ran the Digital Marketing Enterprise sales team specializing in conversion optimization and visitor acquisition. At Adobe, DJ grew the business from an early stage to more than $150 MM in annual revenue. Before his tenure at Adobe, DJ led sales teams at Offermatica, ATG and Verity. DJ has a successful career focused on leading top-tier sales teams in building solutions for advertisers and publishers to optimize their digital marketing efforts across channels. Darren holds a BS in Economics from Cal Poly San Luis Obispo.
Cassie Lancellotti-Young
VP Optimisation
Cassie is VP Optimisation and Analytics at Sailthru, where she works with top commerce and retail brands to strengthen customer retention and improve top-line revenue. Formerly a Sailthru client and a long-time consumer marketer, Cassie joined Sailthru from Gerson Lehrman Group where as VP Marketing Analytics & Intelligence, she led GLG's intrapreneurship efforts and evangelised lean development across the organisation. Previously, she served as VP Marketing for Savored (acquired by Groupon).
Previously, Cassie was an early employee at, where she spent several years managing direct marketing and analytics for the company's subscription business and drove 7x growth in revenue and readership in just a few years. She began her career as a media and technology analyst at Citigroup Global Corporate & Investment Bank and has also held a variety of consulting roles with leading digital brands such as AOL and SapientNitro.

Cassie graduated from Duke University and holds an MBA from the Tuck School of Business at Dartmouth.

Ulrik Bo Larsen
Founder & CEO
Falcon Social
I have a background in engineering but has spent the last years developing products and servicing clients in the groove between Marketing and Technology. I am the guardian of our product vision and I am spearheading our massive growth across the western hemisphere. Prior to Falcon, I founded a digital agency and built the first Scandinavian social network from the ground up to acquisition. Talk to me about the future of enterprise communication, big data or alpine skiing, and don't hesitate to say hello @silentcrooner.
Bill Loller
VP, Product Management, Mobile at Tealeaf Technology
Bill Loller is the Vice President of Product Management for Mobile at Tealeaf and brings over 15 years experience in mobile product management and marketing to the Tealeaf team. Prior to joining Tealeaf Bill held product management senior positions in established and start-up companies in the mobile space including co-founding Zumigo, a leader in mobile location services. Bill was also the Director of Product Management at VeriSign’s Mobile Group, where he was responsible for managing the PictureMail and PMG messaging product lines. Additionally, Bill served as the Director of Product Management at Pixo a leader in mobile browsers and operating systems, as well as in product management positions at Synaptics and Hewlett-Packard. Bill holds a B.S. in Economics from the University of Pennsylvania’s Wharton School.
Jon Lord
UK Commerce Director
Jon has almost 20 years’ experience in leading, driving and scaling marketing and sales performance strategies across international businesses and multiple verticals. 

In his day job, Jon is the UK Commercial Director for leading technology company Criteo - a truly global business that has matured into being one of the key players in the digital advertising sphere and recently ranked  #1 by Econsultancy for 41% market share in the UK. Before joining Criteo, Jon was part of the management board at Tradedoubler, a leading European performance marketing network, where he led international sales and delivery teams in 10+ markets.

Jon lives in Bromley with his wife and daughter and is has a passion for travel, scuba diving and exploring the great outdoors.

Daniel Martin
Principal Consultant for Retail
Daniel has worked as the Principal Consultant for Retail at Maxymiser since December 2011. Daniel has 16 years’ experience providing consultancy services to blue chip companies and has extensive knowledge of online marketing and analytics to help clients implement a successful optimisation strategy.
Michael Mokhberi
Adrien Nussenbaum
Adrien has more than 14 years’ entrepreneurial and Business Development experience. After completing his studies at the HEC School of Management in Paris, Adrien Nussenbaum started his career with PARIBAS Investissement in Hong-Kong. He rapidly went on to co-found ALL INSTANT in New York, an enterprise instant messaging solution that was later sold in 2003. He then joined DELOITTE’s restructuring team where he advised many businesses who were in the throws of company turnarounds and transformations.

Adrien joined forces with his business partner Philippe Corrot in 2006 to create SPLITGAMES a leading online video game marketplace and content website acquired in 2008 by FNAC a leading European. Adrien then created and co-headed FNAC's new online marketplace business significantly impacting FNAC's overall business. At the beginning of 2012, he left Fnac with Philippe to create MIRAKL which has become in less than 2 years the leading provider of online marketplace technology growing the company from 2 to almost 40 people and powering over 20 marketplaces for leading online retailers.

Harry Parkes
Director of Consumer Analytics
Harry Parkes is a product and technology leader, focusing on multi-channel strategy, marketing & delivery. He has over 15 years’ experience working in the digital space in senior management and founding roles with organisations including, Thomson Reuters, Rank Interactive and Travelocity.

As Director of Consumer Analytics at WHY Analytics, a product of VisualDNA, he is responsible for helping WHY's clients to leverage VisualDNA's insights and technology to deliver transformative marketing and communication strategies.
Kath Pay
Marketing Director
Sam Phillips
Head of Engineering, Local
eBay (Shutl)
Sam is Head of Engineering for eBay's Local Delivery team, bringing super fast delivery to customers in the UK and US. He is an XP practitioner, project manager and engineering team leader, and his background is in e-commerce and logistics startups. Amongst his previous roles he ran operations projects for The Hut Group, one of the UK's largest online retailers, and was developer #1 for online travel success story On The Beach Travel, where he was the lead developer for five years.
He was part of the acquisition and integration team for eBay's 2013 purchase of Shutl, and in addition to his work at eBay Sam is working with a variety of developer tools startups in both engineering and advisory roles.

Roelant Prins
Roelant is responsible for the commercial activities at Adyen. After starting his career as a consultant, he moved on to the online payments industry in early 2000. Throughout the years, Roelant has held various international management roles in sales and business development for companies providing payment solutions to international ecommerce businesses. Just before joining Adyen Roelant lived in London. There he managed the team responsible for corporate sales in the UK for the payments division within Royal Bank of Scotland Group.
Gautier Robial
Digital Marketing Manager
After graduating from university with a diploma in Marketing, Gautier quickly began a career fueled by Fashion and especially Denim: 4 years with Diesel as a buyer, before joining VF Corporation in 2010. At VF Corporation, Gautier first helped to roll out the company’s vision for apparel across Lee and Wrangler’s EMEA stores, and has since turned his focus to his current role as Digital Marketing Manager, concentrating on Wrangler’s overall digital strategy in the EMEA region and helping rolling out eCommerce in Europe.
Michael Ross
Michael co-founded eCommera with Andrew McGregor in 2007. Prior to eCommera, Michael was CEO of, the world's leading online retailer of multi-brand lingerie, and swimwear.
Michael is the force behind the Trading Intelligence Quarterly and regularly presents at eCommerce events across Europe. Michael also works very closely with our team of analysts developing formulas, models and algorithms that solve the challenges of online retail.
In 2011 Michael  ranked number 27 on Retail Week’s ranking of the 50 most influential people in retail.
Christoph Schallenberg
VP Internet Sales & Service Consumer
Deutsche Telekcom
Hugh Sheehy
VP Sales, EMEA International Sales
Gavin Sherry
Strategic Consultant
Oracle Marketing Cloud
Before joining Responsys / Oracle, my background was branding and marketing communications. In the digital space, where brands and their customers are so very connected, I’ve been able to leverage the advances in new technology as well as my experience of communications to assist some very high profile UK and global companies.
Guy Tambling
IT and eCommerce Director
Phase Eight
Marc Thomas
Head of Retail
Marc Thomas has been at Criteo for 3 years and is responsible for managing all of the UK’s Retail business and International expansion for UK retailers across Criteo. Prior to joining Criteo Marc has been over 9 years in performance based marketing and his previous role was UK Country manager at PriceRunner (A Value Click Business) where he managed to develop & increase awareness to become leaders in comparison shopping.
Andrew Thomson
Group Digital Director
With 18 years of experience in the apparel and footwear industry, I have held a number of senior customer facing and operational roles. This diverse experience has proven invaluable as part of my e-commerce journey. In 2005 I joined Pentland, a global brand management business in sports, outdoor and fashion lifestyle. In 2009 I led a project on behalf of Pentland to launch multiple Lacoste transactional sites in Europe and China. Over the next 5 years I relentlessly focused on growing sales, product awareness and customer engagement. I made some mistakes, learnt from these and then used the learnings to improve every aspect of the business. As Group Digital Director for Pentland I am now responsible for supporting the digital ambitions of brands such as Speedo, Berghaus, Canterbury and Heidi Klein.
John Trowell
Marketing & Merchandising, UK Business Manager
John Trowell is an EMM Enterprise Marketing Management specialist with +14 years of experience in the field. John has a background in software and marketing obtained while working with leading international EMM software vendors, marketing agencies and marketing executives in major international companies. John has a unique blend of marketing and technology domain expertise coupled with a keen understanding of how Technology has had a dramatic effect on marketing and is reshaping the relationships between marketing and IT. John manages the IBM ExperienceOne team in the UK ; providing customer engagement solutions to marketing, sales and service including rich customer analytics, omni-channel engagement, MobileFirst customer engagement and real time personalization services.
Carolyne Turnbull
Marketing & Comms Director

Ed Turner

With over 15 years in supply chain IT, Ed has worked with companies such as Marks and Spencer, Tesco, PC World, Currys ASOS and Sony. With experience of managing multi million pound international IT projects, Ed has extensive experience of implementing complex IT initiatives to align with the business strategy of multinationals.

Ed manages wnDirect’s IT team and has played an integral role in developing the company’s 3year IT strategy to help meet wnDirect’s ambitious growth targets.
Carin van Vuuren
Chief Marketing Officer
Carin is Chief Marketing Officer at Usablenet, the global leader in mobile and multi-channel technology and a pioneer in mobile usability. She is an experienced marketer with a diverse background and over 15 years’ experience in brand-building and strategic marketing communications. Carin’s career experiences include running an independent brand consultancy as well as brand leadership roles in Fortune 500 companies. Her industry experience includes working with brands such as Johnson & Johnson, UPS, KKR, JPMorgan Chase, Citi Group, Manpower and Pepsico. Prior to joining Usablenet, Carin was Executive Director of Corporate Branding at Landor Associates, a leading global brand agency and part of WPP, the world’s largest advertising and marketing services group.

Some of her recent achievements include leading the global rebranding and integration of Janssen, Johnson & Johnson’s portfolio of pharmaceutical companies. In financial services she led the rebranding of KKR, one of the world’s premier private equity firms. In consumer financial services, she led the branding for CitiGold in the affluent market segment, and as head of Branding for JPMorgan Chase, she led the refresh of the Chase retail brand. In 2004 Carin worked with UPS on its global repositioning which led to the award-winning "What can Brown do for you?" campaign. As testimony to the success of these efforts, UPS was recognized by Fortune magazine as one of the world's "most admired" companies in 2005.

Carin is a native South African who now calls New York home. She holds degrees in Marketing Management, Journalism and Foreign Languages. She is competent in five languages, including German and French.
Edward Weatherall
Client Director of Consumer Analytics
Ed Weatherall built and sold a global agency and is now working at VisualDNA to completely change the way we view online audiences. VisualDNA is recognised as one of the UK's most exciting technology companies and is using new techniques from psychology and data science to help retailers understand their customers better.

With over 15 years in digital marketing and technology Ed has worked with brands such as IBM,, MasterCard, Waitrose, Topshop, Topman and Clifford Chance. 

Charles Whiteman
Senior Vice President Client Services
Charles Whiteman, senior vice president of client services with MotionPoint Corporation, has more than 20 years of experience managing strategy, marketing and technology for companies in a variety of industries. His expertise includes multi-channel marketing, technology strategy, and operations. At MotionPoint, he and his team provide strategic counsel to many of the world's most valuable brands.  Their methodology combines proprietary data, technology, and a proven process that drives superior results for companies seeking to grow by penetrating new markets worldwide.

Prior to joining MotionPoint, Mr. Whiteman served as executive vice president of multi-channel specialty retailer Divers Direct and as an engagement manager at the international consultancy Accenture.

Mr. Whiteman received a bachelor's degree in economics and a master’s degree in business administration (MBA) from the University of Michigan.
Gavin Wilson
Managing Director, Northern and Southern Europe
Gavin Wilson is Managing Director for Northern and Southern Europe at Sociomantic Labs, where he is responsible for sales, revenue operations and developing business strategies surrounding growth of core objectives and across a wide portfolio of solutions. Working closely with an experienced team of Managing Directors – locally based in northern and southern European markets – Gavin utilses a strong operational business sense to produce results meeting each market’s requirements, solutions and objectives. Prior to Sociomantic, Gavin was at Digital Window (Affiliate Window and where he held the role as Commercial Director for the UK and US.
Kerry Wright
Head of Marketing
Purple WiFi
Kerry is an expert marketing professional with more than 16 years experience and a results-driven approach. She has a wealth of knowledge in on and offline marketing, both agency and client side. For the past ten years, Kerry has specialised in multi-channel digital marketing.

Kerry set up and ran an integrated marketing agency, Designate Manchester, for eight years. Before joining Purple WiFi as Head of Marketing, she was a Board Director for a cloud technology consultancy for two years. Kerry also sits on the board of the Halle Orchestra as a non-executive director.

Purple WiFi is a cloud-based, secure and scalable guest WiFi solution in over 50 different countries. As Head of Marketing and a member of Purple WiFi's senior management team, Kerry's role is to drive the global marketing strategy and brand development in this fast growing technology business.