Robin Phillips

Director, eCommerce
Waitrose

Robin Philips is responsible for driving the growth and development ofthe Waitrose online proposition through Waitrose.com. He leads a team of over100 at head office comprising digital, marketing, trading, operational, data,change, finance and systems experts, who support a wider Business team of over3,000 fulfilling online shopping through c.150 branches and a dedicated dotcomstore.

Check out the incredible speaker line-up to see who will be joining Robin.

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Day 2

Friday, November 6th, 2015

16:00 The Role Of Click And Collect And How That Can Compellingly Combine On And Offline Shopping Missions

The take up of click and collect services has mushroomed, scoring very highly with customers for its ease and convenience.
As the distinction between online and in-store shopping continues to blur, what roles can collection in play in enhancing customer experience whilst driving operational efficiency?
Robin Philips is responsible for driving the growth and development of the Waitrose online proposition through Waitrose.com. He leads a team of over 100 at head office comprising digital, marketing, trading, operational, data ,change, finance and systems experts, who support a wider Business team of over 3,000 fulfilling online shopping through c.150 branches and a dedicated dotcom store. In this session he will share how they have tackled this challenge at Waitrose.